Rotomaker IND Pvt Ltd
|Network Engineer
Hyderabad, Telangana, India
Summary
Managed and supported critical IT infrastructure for over 500 users, ensuring high availability and robust security across diverse systems and networks.
Highlights
Administered comprehensive L1/L2 support for over 500 desktops and laptops, resolving hardware, software, and networking issues to maintain operational continuity.
Troubleshot and resolved complex network issues, including LAN, WAN, VPN, SSL VPN, and internet connectivity, minimizing downtime and optimizing network performance.
Managed and monitored critical communication infrastructure (PRI, SIP, ILL), ensuring seamless dialer support and efficient ticket resolution using Ameyo & Convox platforms.
Implemented and maintained robust endpoint security solutions, including Seqrite and Escan Enterprise antivirus, alongside supporting two-factor authentication to safeguard company assets.
Provided efficient remote support and system administration using ManageEngine and Zoho Desk, streamlining software installations, configurations, and proactive troubleshooting for enhanced user productivity.